frequently asked Questions

When will my product be shipped?

- Order from Monday to Thursday:
For any order placed before 2 p.m., your package will be shipped the same day.
Any order after 2 p.m. will be shipped the next day.

- Order on Friday:
For any order placed before 2 p.m., your package will be shipped the same day. Any order after 2 p.m. will be shipped on Monday.

- Saturday or Sunday order
Your order will be shipped on Monday.

What are the different delivery methods?

We offer delivery by Colissimo 48 hours to your home or relay point. We don't offer an express solution at the moment but Colissimo works really well :)

How can I make a return or exchange if the accessory does not fit my dog?

If for any reason the accessory you purchased does not fit your dog, we offer a simple return or exchange process.
You have 30 days to return your products from the date of receipt of your order.
The return is subject to a flat rate of 2 euros
Please let us know at contact@goofygoldens.com

The products must be returned in good condition, in their original packaging, complete, unopened, unused, and properly protected to the following address:
CAMALO / GOOFY GOLDENS
ORME LES SOURCES PARK
RUE ADRIENNE BOLLAND F
42340 VEAUCHE

The refund will be made no later than 30 days after the date of the complaint.

Which countries can I deliver to?

Goofy Goldens delivers to mainland France, Andorra and Corsica, Belgium, Luxembourg, the Netherlands and Germany.

I encounter a payment error, what should I do?

If you encounter problems paying for your order by card or Paypal please follow the following steps:
• accept cookies (they are necessary to place the order)
• update your browser or tried via another browser
• you can also test in private browsing

If none of these solutions worked, please contact us directly at support@goofygoldenfamily.com

I did not receive the correct item, what should I do?

Following receipt of non-compliant item(s), I apologize for the inconvenience caused. Could you please give us a little more detail and send us, via our contact form, photos of the product if the non-compliance is visible?

In one and the same photo, the following must be present:

- The non-compliant product AND, in the background or next to it, the La Poste label stuck on the delivery box. This label contains the package number, which must therefore be clearly visible.

You can also add photos of the product to highlight the non-compliance noted. Photos must be presented on the most neutral background possible.

Following your return, we will contact you very quickly to set up after-sales service.

I think my package is lost, what should I do?

Don't panic, your first instinct will be to check the tracking of your package. If you cannot find more information on your parcel tracking, you can then contact our customer service who will open an investigation with the carrier in charge of your parcel.

You can also contact the carrier on your side: La POSTE (Colissimo) at 3631 (free service + price of a local call).

My package is marked delivered but I have not received it, what should I do?

If your package is marked delivered but you have not received it, a logistical anomaly beyond our control may have occurred. We are sorry.
Check that the package has not been left by the delivery person to a neighbor or to the caretaker of your building.
If necessary, you can contact the POST on 3631 (free service + price of a local call)

My product is defective, what should I do?

Following receipt of a damaged/malfunctioning product, we apologize for the inconvenience caused. We invite you to send us photos, via our contact form, clearly showing the damage to the product and indicating your order number.

In one and the same photo, the following must be present:

- The damaged product

- In the background or next to it, the Post Office label stuck on the delivery box. This label contains the package number, which must therefore be clearly visible.

You can also add photos of the damaged product as well as the POSTAL cardboard packaging in order to highlight the damage noted. Following receipt of your photos, we will contact you within 24-48 hours (working days) to set up an after-sales service.

What types of dog accessories do you offer?

We offer a wide range of dog accessories, from collars and leads to simple harnesses and no-pull harnesses, including beds, beds and cushions. You will find everything you need to take care of your dog and give him the comfort he deserves.

What materials are used in the manufacture of your dog accessories?

We are committed to the quality and comfort of our products. Thus, we use durable, safe and comfortable materials for the manufacture of our dog accessories. These materials include hypoallergenic fabrics, sturdy nylon, water-resistant materials, and non-toxic products designed specifically for pets.

Where do your products come from?

Our products are exclusively from the Goofy Goldens® brand. The designs are created in France. Part of our products is manufactured in Europe, another in Asia. Our manufacturers comply with international standards and, as well as European standards regarding working conditions and product quality.

Do you have any tips for caring for dog accessories?

We provide detailed maintenance advice for each type of accessory on each product sheet. Generally, for washable items, we suggest hand or machine wash according to instructions (30°C). This will ensure the durability and longevity of your dog accessories.

How do I choose the right size accessory for my dog?

To choose the right size accessory for your dog, consult our detailed size guide for each product. Be sure to take accurate measurements of your dog according to the instructions provided. If you have any doubts, do not hesitate to contact our customer service team, who will be happy to help you choose the appropriate size for your pet.