Frequently Asked Questions (FAQ) đŸŸ

📩 1. When will my product be shipped?

Shipping depends on the day and time of your order:

  • Orders from Monday to Thursday: Shipped the same day if placed before 2 PM, otherwise the next day.
  • Friday Orders: Shipped the same day if placed before 2 PM, otherwise the following Monday.
  • Weekend Orders: All Saturday and Sunday orders are shipped on Monday.

🚚 2. What are the different delivery methods?

We offer delivery via Colissimo 48h:

  • Home delivery.
  • Delivery to a pick-up point.

We do not offer an express solution for now, but Colissimo works very well!

🔄 3. How do I make a return or exchange?

You have 30 days to return your products. A fixed fee of 2 euros applies to returns.

Products must be in good condition, in their original packaging, complete, and unused.

Procedure:

  1. Inform us by email: contact@goofygoldens.com
  2. Send the package to the following address:
CAMALO / GOOFY GOLDENS
PARC L'ORME LES SOURCES
RUE ADRIENNE BOLLAND F
42340 VEAUCHE

🌍 4. In which countries can I have products delivered?

Goofy Goldens currently delivers to: Metropolitan France (and Corsica), Belgium, Luxembourg, Andorra, Netherlands, Italy, Spain, Portugal, and Germany.

💳 5. I'm experiencing a payment error, what should I do?

  • Check that you have accepted cookies.
  • Update your browser or try private browsing.
  • If the problem persists, contact us: contact@goofygoldens.com

⚠ 6. Defective product or incorrect item?

We apologize for this. For quick after-sales service, please send us via our contact form:

  • A photo showing the product concerned and the La Poste label (parcel number visible).
  • Your order number.

We will get back to you within 24-48 business hours.

🔍 7. Package lost or marked as delivered but not received?

First, check with your neighbors or concierge. If you don't find anything:

  • Contact our customer service to open an investigation.
  • Or contact La Poste (Colissimo) at 3631 (non-premium call).

đŸŽŸÂ 8. What products and materials do you offer?

We offer collars, leashes, harnesses (simple and anti-pull), and beds.

Our materials are selected for their durability: robust nylon, hypoallergenic fabrics, and non-toxic components.

đŸ‡«đŸ‡·Â 9. Where do your products come from?

All our products are from the brand Goofy GoldensÂź. The designs are created in France. Manufacturing is distributed between Europe and Asia, in compliance with European quality and labor standards.

đŸ›ïžÂ 10. Difference between the Cushion and the Basket?

  • The Basket: Has raised edges, ultra-soft (cotton), ideal for indoor snuggling. Cover not removable.
  • The Cushion: Flat, water-repellent fabric (very easy to wash), cover removable. Perfect for outdoors or quick cleaning.

Still have a question? đŸ¶

Our team is here to help you pamper your companion.

📧 contact@goofygoldens.com