frequently asked Questions

When will my product be shipped?

- Order from Monday to Thursday:
For any order placed before 2 p.m., your package will be shipped the same day.
Any order after 2 p.m. will be shipped the next day.

- Order on Friday:
For any order placed before 2 p.m., your package will be shipped the same day. Any order after 2 p.m. will be shipped on Monday.

- Order on Saturday or Sunday
Your order will be shipped on Monday.

What are the different delivery methods?

We offer 48-hour Colissimo delivery to your home or a collection point. We don't offer express delivery at the moment, but Colissimo works really well :)

How can I make a return or exchange if the accessory does not fit my dog?

If for any reason the accessory you purchased is not suitable for your dog, we offer a simple return or exchange process.
You have 30 days to return your products from the date you received your order.
The return is subject to a flat rate of 2 euros
Please let us know at support@goofygoldenfamily.com

Products must be returned in good condition, in their original packaging, complete, unopened, unused, and properly protected to the following address:
CAMALO / GOOFY GOLDENS
L'ORME LES SOURCES PARK
RUE ADRIENNE BOLLAND F
42340 VEAUCHE

Reimbursement will be made no later than 30 days after the date of the claim.

Which countries can I have delivered to?

Goofy Goldens delivers to mainland France and Corsica, Belgium, Luxembourg, Andorra, the Netherlands and Germany.

I have a payment error, what should I do?

If you are having trouble paying for your order by card or Paypal, please follow these steps:
• accept cookies (they are necessary for placing the order)
• update your browser or try using another browser
• you can also test in private browsing

If none of these solutions work, please contact us directly at contact@goofygoldens.com

I didn't receive the right item, what should I do?

Following the receipt of non-compliant item(s), I apologize for any inconvenience. Could you please provide us with a little more detail and send us photos of the product via our contact form if the non-compliance is visible?

The following must be present in a single photo:

- The non-compliant product AND, in the background or next to it, the La Poste label affixed to the delivery box. This label includes the parcel number, which must therefore be clearly visible.

You can also add photos of the product to highlight the observed non-conformity. The photos must be presented on the most neutral background possible.

Following your return, we will contact you very quickly to set up after-sales service.

I think my package is lost, what should I do?

Don't panic, your first step will be to check your package tracking. If you can't find any further information on your package tracking, you can contact our customer service team, who will open an investigation with the carrier in charge of your package.

You can also contact the carrier on your side: La POSTE (Colissimo) at 3631 (free service + price of a local call).

My package is shown as delivered but I haven't received it, what should I do?

If your package is marked as delivered but you have not received it, it may be due to a logistical anomaly beyond our control. We apologize for this.
Check that the package has not been left by the delivery person with a neighbor or the caretaker of your building.
If necessary, you can contact the POST OFFICE at 3631 (free service + cost of a local call)

My product is defective, what should I do?

Following the receipt of a damaged/malfunctioning product, we apologize for any inconvenience. We invite you to send us photos, via our contact form, clearly showing the damage to the product and indicating your order number.

The following must be present in a single photo:

- The damaged product

- In the background or to the side, the postal label affixed to the delivery box. This label contains the parcel number, which must therefore be clearly visible.

You can also add photos of the damaged product and the postal box to highlight the damage. Once we receive your photos, we will contact you within 24-48 hours (on working days) to set up after-sales service.

What types of dog accessories do you offer?

We offer a wide range of dog accessories, from collars and leashes to single and no-pull harnesses, beds, baskets, and cushions. You'll find everything you need to care for your dog and provide him with the comfort he deserves.

What materials are used in the manufacture of your dog accessories?

We are committed to the quality and comfort of our products. Therefore, we use durable, safe, and comfortable materials to manufacture our dog accessories. These materials include hypoallergenic fabrics, durable nylon, water-resistant materials, and non-toxic products specially designed for pets.

Where do your products come from?

Our products are exclusively Goofy Goldens® brand. The designs are created in France. Some of our products are manufactured in Europe, while others are manufactured in Asia. Our manufacturers adhere to international and European standards regarding working conditions and product quality.

Do you have any tips for caring for dog accessories?

We provide detailed care instructions for each type of accessory on each product page. As a general rule, for washable items, we suggest hand or machine washing according to the instructions (30°C). This will ensure the durability and longevity of your dog accessories.

How do I choose the right size accessory for my dog?

To choose the right size accessory for your dog, check out our detailed size guide for each product. Make sure you take accurate measurements of your dog according to the instructions provided. If you have any questions, please contact our customer service team, who will be happy to help you choose the right size for your pet.

What is the difference between your cushion and your basket?

There are several differences between our cushion and our basket: the cushion is flat while the basket has edges. The cushion cover is removable while the central cushion of the basket is not. But the main difference is the fabric they are made of. The cushion is made from water-repellent fabric, so you can wash it very easily or even use it outdoors, but it is less soft than the basket, which is made from cotton and therefore much softer to the touch, but is recommended for indoor use.