Frequently asked questions (FAQ) 🐾

Dispatch depends on the day and time you place your order:

• Orders Monday to Thursday: Dispatched the same day if placed before 2pm, otherwise the next day.
• Orders on Friday: Dispatched the same day if placed before 2pm, otherwise the following Monday.
• Weekend orders: All orders placed on Saturday and Sunday are dispatched on Monday.

Options and rates depend on the delivery country. For every order, you receive a tracking number so you can follow your parcel in real time.

Mainland France and Andorra (free delivery on orders over €50):

• Colissimo home delivery, signature required: free over €50, otherwise €6.95.
• Colissimo home delivery, no signature: €6.95 (available for orders under €50).
• Pick-up point: free over €50, otherwise €4.95.
• UPS Express, signature required: €9.95, whatever the order value.

Belgium, the Netherlands, Germany and Luxembourg (free delivery on orders over €80):

• UPS home delivery, signature required: free over €80, otherwise €9.95.
• Colissimo international pick-up point: free over €80, otherwise €7.95.

Spain, Portugal and Italy (free delivery on orders over €80):

• UPS home delivery, signature required: free over €80, otherwise €9.95.

Switzerland and the United Kingdom:

• UPS home delivery, signature required: €5.95 on orders over €80, otherwise €12.95.

All the details are on our Shipping and delivery page.

You have 30 days to return your products. Returns are subject to a flat fee of €2.

Products must be in good condition, in their original packaging, complete and unused.

How it works:

1. Let us know by email: contact@goofygoldens.com
2. Send the parcel back to the following address:

Goofy Goldens currently delivers to: mainland France (and Corsica), Belgium, Luxembourg, Andorra, the Netherlands, Italy, Spain, Portugal, Germany, Switzerland and the United Kingdom.

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• If the problem persists, contact us: contact@goofygoldens.com

We're very sorry. For quick after-sales service, send us the following via our contact form:

• A photo showing the product concerned and the shipping label (with the parcel number visible).
• Your order number.

We'll get back to you within 24–48 working hours.

First, check with your neighbours or building caretaker. If you can't find anything:

• Contact our customer service team to open an investigation.
• Or, for parcels sent with Colissimo, contact La Poste (Colissimo) on 3631 (from France, standard rate).

We offer collars (patterned, waterproof or with a bandana), leads (classic and multi-way), no-pull Y harnesses, walking accessories (pouches, water bottles, light-up pendants), as well as cushions and blankets.

Our materials are chosen for their durability: strong nylon, hypoallergenic fabrics and non-toxic components.

All our products are Goofy Goldens® branded. The designs are created in France. Manufacturing is split between Europe and Asia, in line with European quality and labour standards.

• The cushion: Flat and squishy, with a surface treated against damp, dirt and hair, and a removable, machine-washable cover. Perfect as an everyday bed.
• The fleece blanket: Large (150 × 200 cm), soft and warm, machine washable. Ideal for protecting the sofa or bed and sharing with your dog.